free spin Privacy Policy — How We Handle Your Personal Data

When you register for a free spin account, we collect personal details such as your full legal name, date of birth, residential address in the Philippines, email address, and mobile number. This information is required to verify your identity, process your transactions, and ensure that only eligible Filipino players can access the platform. You may also be asked to submit a government-issued ID or other supporting documents as part of our Know Your Customer (KYC) process. We collect this data because it is necessary to comply with applicable Philippine regulations and to protect both you and the platform from fraud. All information you provide must be accurate and kept up to date — you can request corrections at any time by contacting our support team. We do not collect more personal information than is reasonably necessary for the purposes described in this policy. Providing false or incomplete information may result in the suspension or closure of your account.

When you browse or use the free spin platform, we automatically collect certain technical information about your device and how you interact with the site. This includes your IP address, browser type, operating system, pages visited, time spent on each page, and the links you click. We use this data to improve the performance and reliability of the platform, to diagnose technical issues, and to understand how Filipino players navigate and use our services. This type of data is collected through standard web technologies and does not directly identify you by name. We may also collect information about the device you use to access the platform, including whether you are on a mobile phone, tablet, or desktop — this helps us optimise the mobile experience that is central to the free spin platform. Usage data is retained only for as long as necessary to fulfil the purposes described in this policy. You cannot opt out of the collection of basic technical data that is essential for the platform to function correctly.

To process deposits and withdrawals in Philippine pesos (PHP), we collect financial information related to your transactions on the platform. This includes the payment method you use, transaction amounts, timestamps, and reference numbers associated with each deposit or withdrawal. We do not store your full payment card details on our servers — sensitive payment data is handled by our authorised payment processing partners using industry-standard encryption. Transaction records are retained as required by applicable Philippine financial regulations and for the purpose of resolving any disputes that may arise. We may review your transaction history as part of our anti-money laundering (AML) obligations and responsible gaming monitoring. If a transaction appears unusual or potentially fraudulent, we reserve the right to place a temporary hold on your account pending investigation. All financial data is treated with the highest level of confidentiality and is never sold to third parties.

free spin does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers — all of whom are bound by strict confidentiality obligations. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event that free spin undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will never share your personal information with third parties for their own direct marketing purposes without your explicit consent. Any third-party service providers we work with are carefully vetted and are only given access to the data they need to perform their specific function. You have the right to request information about the categories of third parties with whom your data has been shared.

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights regarding your personal data that free spin is committed to upholding. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request the deletion of your data in certain circumstances. You also have the right to object to the processing of your personal data for specific purposes, and to withdraw your consent where processing is based on consent. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided on this page — we will respond to your request within a reasonable timeframe. Please note that some requests may be subject to legal limitations, such as where we are required to retain data for regulatory compliance purposes.

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine law. When we make changes, the updated policy will be published on this page with a revised effective date, and your continued use of the platform after any update constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled. If we make material changes that significantly affect your rights, we will make reasonable efforts to notify you through the platform. This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming page, which together form the full set of rules governing your use of free spin. If you have any questions about this policy or how your data is handled, please visit our FAQ page for further guidance. We are committed to being transparent and accountable in everything we do with your personal information.